We always ship orders with tracking numberso that customers could check the status of order. Please allow us one businessday to process order. Orders placed on weekend or national holidays will beprocessed on Monday or the next day of the end of holidays.
Shipping Level
First-Class: the ground shipping service provided by USPS. It is typically delivered within 5 business days.
Priority: the express shipping service provided by USPS. Customers could expect to receive the package within 3business days.
Q: Can I ship an order to APO/FPO address?
A: Yes, we respect men and women served in the military. However, we only offer First-Class service for orders going to APO/FPO address.
Q: Can I ship to the address outside of the US?
A: Yes, we accept international order and will ship by DHL. DHL supports most countries around the world. International shipping rate and estimated delivery time may vary depending on the destination country.
Returns
Customers can return unsatisfied socks within 30 days of purchase for a full refund. Socks must be unworn and in the original package. APRIME keeps the right to determine the condition of returned socks and refuse to refund in case of socks not in unworn condition when we received your returns.
Q: What is the return process?
A: Email us at “info@aprime-global.com” or go to “Contact Us”, including your name, your email and order number. We will contact you and approve your return request within one business day.
Q: When can I expect to receive refund?
A: Please allow up to 3 business day to refund your order once we received the returned socks.
Q: Do you offer free shipping on returns?
A: At this moment, we are unable to offer free shipping or prepaid shipping label on returns.